Shipping & Returns Policy

At The50, we want your shopping experience to be as smooth as possible. Below you’ll find details about our shipping times, delivery process, and return/refund policy.

Shipping Policy

Production Time

  • T-shirts, mugs, and other 2D-printed products: 1–3 business days
  • All-over print (AOP) products: 2–6 business days

Shipping Time (U.S.)

  • Standard shipping: 4–7 business days after production
  • Shipping times may vary during holidays or peak demand

International Shipping

  • We proudly ship worldwide. Delivery times vary depending on the destination country and customs processing.
  • Please note: international customers are responsible for any customs duties or import taxes.

Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking link so you can follow your package’s journey.

Returns & Refunds

At The50, every item is made-to-order with care. Because of this, we do not accept returns for incorrect size selection, change of mind, or buyer’s remorse. Please review our Size Guide carefully before placing your order.

30-Day Return Window

We accept return or replacement requests within 30 days of delivery.

Eligible Return Reasons

We will gladly replace or refund your order if:

  • The item arrives damaged or defective
  • You receive the wrong item
  • The product has a printing error or manufacturing defect

Return Method

Returns are handled by mail. In most approved cases involving defects or incorrect items, a physical return may not be required. Our support team will provide instructions.

Return Shipping Costs

If the issue is due to our error (defective, damaged, or incorrect item), we cover the replacement cost.
If a return shipment is required for inspection, instructions will be provided by our team.

Refund Method

Approved refunds will be issued to the original payment method within 5–10 business days after approval.

How to Request a Return or Replacement

  1. Contact us within 30 days of receiving your item at [email protected]
  2. Include your order number and a description of the issue
  3. Attach clear photos showing the problem

Our support team typically responds within 24 hours with next steps.

Important Notes

  • Since all products are custom-printed, exact colors may slightly differ from the product images shown on our website.
  • Lost packages caused by incorrect addresses entered by the customer cannot be refunded. Please double-check your shipping details before completing your order.
  • Shipping times are estimates and not guaranteed. Delays caused by carriers, weather, or customs are outside our control.

Need Help?

If you have any questions about shipping or returns, our customer support team is available 24/7. Reach out through our Contact Us page and we’ll respond within 24 hours.

Thank you for shopping with The50 Store. We appreciate your trust and can’t wait to see you wear your pride!

Last updated: 10/4/2025.